Go to life insurance customer service center

1. If it is 95519 customer service, the work is relatively stable. Work content: mainly answering and answering customer's inquiries and reflecting relevant questions, but the work is not very difficult. But it's very professional. You must understand the company's many rules and regulations, the content of insurance, the process of insurance and surrender, and the process of dealing with related problems, etc. I won't let you sell any insurance

after joining the company, you will receive professional training before going on ty. As long as you work hard, you will be on your way soon. So, don't be nervous. Now the question is: are you ready? If you're ready. Good luck!

2. I'm already at work

3. Customer service deals with customers, such as claim settlement, customer return visit and case reporting. There will be 315 customer service activities coming soon.

4. The back office is different from the field
the internal work is basically a fixed salary plus performance bonus, and the income is relatively stable
field work mainly focuses on sales. The base salary is relatively low, but you can get a sales commission
it's the exhibition department.
the job of the exhibition collectors is to maintain the clients of the insurance policies signed by the salesmen who have left the insurance company, which is also known as the "orphan form" in the instry! The so-called "collection" is to find a way to take back the premium of each period of these policies in time and quantity, and then track and serve the customers well, such as the change of contact information, the change of account, the change of policyholder and beneficiary, and then establish a good relationship with customers through good service, I also found that the insurance demand of customers urges customers to sign new orders here. This is called "exhibition". Most of them come to serve at home. The salary is usually in the form of base salary plus commission. The amount of income mainly depends on the Commission of the new orders you sign back. If you sell more, the income will be higher, because insurance belongs to the financial instry, So you in front of the customer in order to show the professionalism of the insurance company, you are to wear professional clothes! One of the advantages of the work of an exhibitor is that you don't have to find customers by yourself, but you can develop them among the existing customers. Relatively speaking, it will be easier than marketing! But most of the work of the exhibitor is doing the preservation work, so the professional requirements will be higher, so training is essential!

5. According to my many years of experience in insurance companies, it is estimated that there are two situations. One is that the comprehensive internal service recruited by the business department itself belongs to the establishment of business personnel. It is just that the salesperson is too busy to find someone to handle daily affairs. The other is that the business Department of the insurance company is actually recruiting business personnel in the name of recruiting customer service. Regular internal work of general insurance companies is not allowed free attendance, and will not ask to pay for re-entry, only the business department will pay part of the deposit, in order to avoid your nonsense

6.

The risk borne by the two guarantors is that if the user escapes with the public funds of the insurance company, or the premium paid by the customer or the insurance money that the customer should receive, and can not find himself, the guarantors should bear the liability for compensation. As long as they do not want to commit this crime, the guarantors will have no risk

the insurance instry is basically full staff marketing, but the main work of customer service is to solve problems and confirm insurance policies

extended information:

precautions for purchasing life insurance:

1. Choose life insurance procts that meet your own needs, and act according to your ability. You should pay attention to starting from your needs. Intra city insurance thinks that the policyholder should not bring too much economic pressure to indivials and families, and can meet the security needs, Choose the right type of insurance

For the insurance procts, the premium expense should account for 10% - 15% of the annual income. For the investment procts, the proportion can be increased appropriately, but it is better not to exceed 20%

Choose legal life insurance companies and qualified insurance sellers carefully. When applying for insurance, we should pay attention to the inspection of the valid certificates of insurance salesmen

It is necessary to know clearly the insurance liability and exemption, fill in the application form carefully and sign in person, inform and clarify the insurance beneficiary truthfully, and understand the characteristics of insurance procts and the rights and obligations after purchase before purchase

The policy holder should pay special attention to the insurance liability, exclusive liability, special agreement, hesitation period, premium payment and surrender items in the insurance terms, earnestly fulfill the obligation of truthful disclosure, carefully fill in the application form in person, and clarify the insurance beneficiary

6. Sign the insurance policy and pay the premium to ask for the formal premium invoice. When signing the policy, you should carefully read the insurance terms, contract effective date, insurance period, annual payment time and relevant instructions

Check whether the whole set of information is complete, and pay attention to keep the contract. When paying the insurance premium, pay attention to ask for the unified invoice issued by the insurance company and keep it properly

reference source: Network China Life Insurance (Group) Company

reference source: Network guarantor

reference source: network application

7. There are two concepts of customer service in China Life Insurance. One is to receive customers, answer questions, consult and complain. The other is to deal with contracts, preservation, claims and other aspects of business. No matter which one is, it needs strong business knowledge and skills. However, I really dare not compliment the 95519 (also known as customer service) of Guoshou. It seems that I have no knowledge of customer service, It's too dark.

8. Customer service is the abbreviation of customer service! The customer service of life insurance is similar to that of other insurance companies! Mainly for the follow-up service of insurance customers! Insurance service is divided into three parts: pre-sale, in sale and after-sale. The first two parts are mainly completed by the salesman and the company, and the last part is completed by the customer service department! The main work includes: for customers to deal with expiration, surrender, transfer, change, policy loans, renewal payment, claims and other follow-up services. The reputation of a company is closely related to the quality of customer service! Each company's competition is mainly reflected in the quality of customer service work, one of the most important indicators is the quality of claims! It can be said that customer service is the face of an insurance company! Don't you know what I said in detail?

9.

Hello,

I worked in China Life Insurance for several months

the recruitment of China Life Insurance Company in 58 cities is 100% recruitment and sales. As for the recruitment positions: customer service, logistics, clerical staff, reserve cadres, personnel specialist, etc., they are just names. In essence, they are looking for insurance sales. This is just to dispel your resistance, let you agree to go to an interview, then draw a cake for you, and then let you go to work

There is no basic salary for insurance sales. There are only two situations when you go to work:

1. the big manager with the team is recruited. He has many customers on hand and needs to expand the team. Now he needs a person to deal with non core business, such as providing simple after-sales service for customers who have bought insurance and doing some file classification management, Try to make an appointment for an interview... When you enter the Sales Department of China Life Insurance, the senior manager will pay you about 1000 yuan. Every salesman has a performance indicator. At this time, your boss will tell you the benefits of buying insurance and teach you to sell it. Generally, you are encouraged to buy it yourself or sell it to your relatives and friends. If your business ability is OK and your income is OK, you will become an effective salesman in his team. The manager will recruit another clerk and train you according to the way of training you. If you don't believe in the benefits of insurance, or if you can't sell insurance e to poor sales ability, the manager will put some worthless bills in your name, and the Commission will be counted as your salary. This kind of situation is relatively good

2. you are only recruited as an insurance salesman, and you don't have your own team, so this person doesn't have extra work to do for you. He will only draw all kinds of cakes for you, teach you to sell insurance, and encourage you and your relatives and friends to buy

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no matter what the situation is, once you go in, you should first train a few days of basic insurance knowledge


it's really a good choice to do insurance sales with your own situation, good ability and wide contacts. There are also many retirees, the latter with children's mother do, time is more free