Wechat can't collect money to Tencent customer service center

1. Try uninstalling and reinstalling
now wechat has become an indispensable part of our life. In wechat, we can shop, send red envelopes, grab red envelopes, transfer money, charge phone charges and so on
now wechat has also opened a function, wechat City f service, where you can also buy tickets, query social security, pay the family's water and electricity media fees, so you don't have to go out, you can also handle it

2. The solution of wechat can't collect money:

1. Open the "wallet" button in wechat "I"

2. Click more icons in the upper right corner

3. Select Help Center and click unprotect

4. Operate according to the reminder. If the operation is successful, the account protection is normal<

wechat is a free application for providing instant messaging service for intelligent terminals launched by Tencent on January 21, 2011. It is built by the proct team of Tencent Guangzhou R & D center led by Zhang Xiaolong. Wechat supports cross communication operators and cross operating system platforms to quickly send free (consuming a small amount of network traffic) voice messages, videos, pictures and text through the network. At the same time, it can also use "shake", "drifting bottle", "circle of friends", "public platform" and other social plug-ins through sharing streaming media content and location-based ”Voice notepad and other service plug-ins.

3. If it is suspected of amount fraud, Tencent will judge the risk transaction and check whether it has transferred money or given the risk number. If not, the Tencent system may also make a wrong judgment. The next day, Tencent will try again to see whether it can collect money and pay. If not, Tencent customer service can only solve the problem

4. After wechat transfer, the other party has not confirmed the collection, and after 24 hours, it will return to the zero wallet of the transfer party
wechat transfer is similar to wechat red envelope. The way to confirm collection is that the other party clicks the same picture as wechat haosan in the chat window, and then clicks to confirm collection
wechat red packets also have the same time limit. After the red packets are sent out, the remaining amount that has not been taken away will be returned to the zero wallet after 24 hours
the amount of instant transfer or wechat red envelope comes from the bound bank card, and the returned wechat red envelope or transfer amount will not be directly returned to the bank account, but will be in the zero wallet, which needs to be withdrawn to the bank card.

5. If you want to send a message to Tencent customer service, you can directly apply for settings, and then submit your own materials.

6. In the personal security center, whether there is a risk alert under the account detection, if there is, it is estimated that the account exception is not set, and security verification is required before some functions can continue to be used

7. 1. First, open wechat and click the "I" icon below
2. Find the payment options above and click to enter the payment page
3. Click "wallet" on the right side above to enter the wallet management interface
4. In the wallet management interface, click "customer service center" or "help center" below to enter the account problem solving page
5. In the drop-down menu bar of the account problem solving page. Find and click "remove payment restriction" to complete the removal of payment restriction
6. If the account is still abnormal, you need to click "contact customer service" below to contact the manual service of wechat.

8. Call customer service to urge, explain the reason, really: No, can only change a micro signal, hope to help you, I wish you an early solution, happy life

9. Ms. Xu from Fuzhou said that her wechat payment function was frozen in February this year for no reason. What surprised her was that she did not gamble or do other illegal things. Why was payment restricted<

the wechat payment function has been frozen
the user wishes to know the specific reason

Ms. Xu from Fuzhou said that on February 11, she suddenly received a message from
wechat payment:

it said that "according to the law and the requirements of the competent authorities, the payment function of your account is now restricted.". After that, Ms. Xu's wechat can only collect money, but she can't spend money or withdraw cash

after that,
Ms. Xu's wechat can only collect money,
she can't spend money or withdraw cash

in Ms. Xu's opinion,
the payment and collection functions of wechat that she used as usual, I don't know why the payment function was suddenly limited

is there anything wrong with Ms. Xu's wechat ring that period
Ms. Xu showed the reporter the bill of that period

Ms. Xu
on the evening of February 8, I transferred 50000 yuan to my mother. Later, after my mother transferred 20000 yuan to me, I transferred 20000 yuan to my friend in the evening, and it was frozen in the morning of February 11<

Ms. Xu also asked
several parties involved in the transaction with her,
the feedback was that

her mother's wechat payment function was normal,
but her friend's wechat related functions were also frozen on February 11< According to the transfer records,
Ms. Xu's account is suspected of violating the relevant laws and regulations to combat Telecom fraud
if you have any questions, please contact the law enforcement agency
[criminal police team of new station branch of Hefei public security bureau, Anhui Province]
Ms. Xu said that she also called the number left in the notice,
the other party also gave a reply<

on the same day,
the reporter and Ms. Xu also called the phone left in the
notice,
the other party told them that they were from Anhui Provincial Public Security Department
after the reporter told us what happened,
the other party also helped to query Ms. Xu's wechat,
however, no record of Ms. Xu's wechat freezing was found at present<

afterwards,
the reporter also called Tencent customer service

Tencent customer service
your problem is really e to the fact that our company has received the freezing and dection letter from the authority, so we will restrict this account. You still need to contact the authority again for further review. If not, I need to record the problems and feed them back to the corresponding colleagues for further review<

Hefei police have informed the reason for the thawing next month.

before the deadline,
the reporter learned from Ms. Xu that she has received the review results

in the end, Ms. Xu also found out the specific reasons why the wechat payment function was restricted<

mobile payment has entered the public life,

now it is closely related to the life of most users,

and we also hope that in the future, if there is a situation of
restricting the use of functions,
the platform side can tell us more clearly,
so as not to increase the worries and troubles of users.