Does it cost money to go to Huawei customer service center to te
Publish: 2021-04-29 16:48:19
1. If there is a problem with your mobile phone, it is recommended that you go to the Samsung after-sales service center for testing. Because the problems of different machines are different, please consult the Samsung after-sales service center directly for specific charges.
2. During the warranty period, as long as the hardware is not replaced, there is no charge for maintenance and repair of the hardware
warranty terms
within seven days from the date of purchase of Huawei CDMA mobile phone host, if the mobile phone host has performance failure, consumers can choose to return, exchange or warranty service. In case of performance failure of mobile phone host from the 8th to 15th day after the date of sale, consumers can choose to exchange or provide warranty service
within one year from the date of purchasing Huawei CDMA mobile phone host, if the host has non-human performance failure, consumers have the right to enjoy free warranty service
within one year from the date of purchase of Huawei CDMA mobile phone charger, consumers can enjoy free replacement service at the original purchase place or the replacement place designated by Huawei Company if the charger has non-human performance failure
within six months from the date of purchase of Huawei CDMA mobile phone battery, consumers can enjoy free replacement service at the original place of purchase or the place designated by Huawei Company if the battery has non-human performance failure
within three months from the date of purchase of Huawei CDMA mobile data cable and headset, consumers can enjoy free replacement service at the original place of purchase or the place designated by Huawei Company in case of non-human performance failure
the warranty period is calculated from the date of delivery. If the last day of the validity period is a legal holiday, the next day of the holiday shall be the last day of the validity period<
warranty restrictions
the following warranty restrictions apply to the host and all accessories, and Huawei will cancel its warranty qualification:
1. Disassemble and repair without permission and authorization of Huawei
2. Soaking and breaking
3. Exceeding the warranty period (including additional warranty period)
4. The machine serial number Sn / ESN / meid back sticker is torn off or blurred<
the following situations are not covered by the warranty:
1. Damage caused by improper use of the end user
2. Damage caused by accidents or careless maintenance
3. Damage caused by incorrect testing, maintenance, commissioning or other changes
4. Antenna loss is not caused by material or proction quality
5. The shell or other external components are damaged ring use
6. Use incorrect connectors.
warranty terms
within seven days from the date of purchase of Huawei CDMA mobile phone host, if the mobile phone host has performance failure, consumers can choose to return, exchange or warranty service. In case of performance failure of mobile phone host from the 8th to 15th day after the date of sale, consumers can choose to exchange or provide warranty service
within one year from the date of purchasing Huawei CDMA mobile phone host, if the host has non-human performance failure, consumers have the right to enjoy free warranty service
within one year from the date of purchase of Huawei CDMA mobile phone charger, consumers can enjoy free replacement service at the original purchase place or the replacement place designated by Huawei Company if the charger has non-human performance failure
within six months from the date of purchase of Huawei CDMA mobile phone battery, consumers can enjoy free replacement service at the original place of purchase or the place designated by Huawei Company if the battery has non-human performance failure
within three months from the date of purchase of Huawei CDMA mobile data cable and headset, consumers can enjoy free replacement service at the original place of purchase or the place designated by Huawei Company in case of non-human performance failure
the warranty period is calculated from the date of delivery. If the last day of the validity period is a legal holiday, the next day of the holiday shall be the last day of the validity period<
warranty restrictions
the following warranty restrictions apply to the host and all accessories, and Huawei will cancel its warranty qualification:
1. Disassemble and repair without permission and authorization of Huawei
2. Soaking and breaking
3. Exceeding the warranty period (including additional warranty period)
4. The machine serial number Sn / ESN / meid back sticker is torn off or blurred<
the following situations are not covered by the warranty:
1. Damage caused by improper use of the end user
2. Damage caused by accidents or careless maintenance
3. Damage caused by incorrect testing, maintenance, commissioning or other changes
4. Antenna loss is not caused by material or proction quality
5. The shell or other external components are damaged ring use
6. Use incorrect connectors.
3. You can query the price of spare parts through mobile phone service or official website, and the methods are as follows:
1. You can click indivial user in the lower left corner of Huawei official website, click "service and support" in the new page, and click "spare parts price query" in the new page, and then you can query the price of mobile phone spare parts through mobile phone model
2, in WeChat, pays attention to the official account of HUAWEI terminal customer service, and in the service support, click "spare parts price inquiry".
3. Click "spare parts price" in the member service (or mobile service) app to query the price of spare parts
it is recommended to back up the data in advance, carry the warranty certificate or purchase invoice to the local Huawei authorized after-sales service center for repair.
1. You can click indivial user in the lower left corner of Huawei official website, click "service and support" in the new page, and click "spare parts price query" in the new page, and then you can query the price of mobile phone spare parts through mobile phone model
2, in WeChat, pays attention to the official account of HUAWEI terminal customer service, and in the service support, click "spare parts price inquiry".
3. Click "spare parts price" in the member service (or mobile service) app to query the price of spare parts
it is recommended to back up the data in advance, carry the warranty certificate or purchase invoice to the local Huawei authorized after-sales service center for repair.
4. There is no charge for detecting the authenticity of mobile phones
you can also query the authenticity of the mobile phone through the following methods:
1. Query on the mobile phone website: (keep the network unblocked)
premise: the access license needs to be preserved completely, and you can directly query the license number and scrambling code on the license
log in to wap.tenaa.com.cn with a browser to enter the page, click the authenticity query, select the province, enter the license number on the access license, and then click next. Enter the IMEI number in the serial number column and the scrambling code in the scrambling code column, and then click verify
note: IMEI number query: enter * # 06 # in the dialing interface to query IMEI number; Since the Ministry of instry and information technology will only input one IMEI information, if only IMEI number is displayed in the mobile phone, the IMEI number will be input; If imei1, imei2 or meid, imei1, imei2 and other information are displayed in the mobile phone, it is recommended to try to query each IMEI / meid once
2. Computer website query:
premise: the network access license should be saved completely, and the license number and scrambling code can be found on the license
(1) enter the web address: after entering the page, click to enter the authenticity query
(2) on the authenticity query page, select the province, enter the license number, and then click next 3) Enter the scrambling code in the scrambling code box and the IMEI number in the mobile phone IMEI number box (query and use of IMEI number below), and then click verify
3. Telephone Query:
service content: query the authenticity of the network access sign information and mobile phone serial number. This method does not charge any inquiry fee, you only need to pay the communication fee of the communication operator according to the call time, whether long distance, etc
service time: Monday to Friday (except holidays)
8:00-11:30 am, 13:00-17:00 PM
you can also query the authenticity of the mobile phone through the following methods:
1. Query on the mobile phone website: (keep the network unblocked)
premise: the access license needs to be preserved completely, and you can directly query the license number and scrambling code on the license
log in to wap.tenaa.com.cn with a browser to enter the page, click the authenticity query, select the province, enter the license number on the access license, and then click next. Enter the IMEI number in the serial number column and the scrambling code in the scrambling code column, and then click verify
note: IMEI number query: enter * # 06 # in the dialing interface to query IMEI number; Since the Ministry of instry and information technology will only input one IMEI information, if only IMEI number is displayed in the mobile phone, the IMEI number will be input; If imei1, imei2 or meid, imei1, imei2 and other information are displayed in the mobile phone, it is recommended to try to query each IMEI / meid once
2. Computer website query:
premise: the network access license should be saved completely, and the license number and scrambling code can be found on the license
(1) enter the web address: after entering the page, click to enter the authenticity query
(2) on the authenticity query page, select the province, enter the license number, and then click next 3) Enter the scrambling code in the scrambling code box and the IMEI number in the mobile phone IMEI number box (query and use of IMEI number below), and then click verify
3. Telephone Query:
service content: query the authenticity of the network access sign information and mobile phone serial number. This method does not charge any inquiry fee, you only need to pay the communication fee of the communication operator according to the call time, whether long distance, etc
service time: Monday to Friday (except holidays)
8:00-11:30 am, 13:00-17:00 PM
5. Regular official after-sales service doesn't do this. Apart from the bad effect of being found smashing the signboard, it's not so easy to replace the parts. It doesn't take long to replace the battery itself, but it takes a long time to replace a part. There's no need to do it.
6. According to your description, in order to better understand and solve the problems of your equipment, it is suggested that you send the machine to the nearest service center for testing. The service center will determine the specific problems, accessories and other hidden faults of the machine according to the testing results, and quote the specific accessories and maintenance costs.
7. I don't know the specific model of your mobile phone, so I can't help you to make a detailed inquiry here. The specific price should be subject to the final quotation of Huawei's after-sales outlets, or the price of parts can be inquired through the following methods:
1. You can click indivial users in the lower left corner of Huawei's official website, click Service and support on the new page + B19, and click repair parts price inquiry on the new page, You can query the price of mobile phone accessories through the mobile phone model
2, WeChat's official account of HUAWEI terminal customer service, can be found in the "self-service" click "accessories price inquiry".
3. Click the accessory price in the member service (or mobile service) app to find the accessory price
it is recommended to back up the data in advance and bring the invoice to Huawei after-sales service center for maintenance.
1. You can click indivial users in the lower left corner of Huawei's official website, click Service and support on the new page + B19, and click repair parts price inquiry on the new page, You can query the price of mobile phone accessories through the mobile phone model
2, WeChat's official account of HUAWEI terminal customer service, can be found in the "self-service" click "accessories price inquiry".
3. Click the accessory price in the member service (or mobile service) app to find the accessory price
it is recommended to back up the data in advance and bring the invoice to Huawei after-sales service center for maintenance.
8. Unknown_Error
Hot content