Where to complain about the failure of tmall seller Center
Publish: 2021-05-06 15:31:45
1. After the seller pays the compensation, it is suggested that the payment transaction number be fed back to the complaint page
compensation formula, Seller fails to deliver the goods within the agreed time after payment by the buyer: the seller fails to deliver the goods according to the agreed time, the seller can directly compensate through the complaint page, and all other claims need to be paid to the buyer through the timely arrival of Alipay.
violation of delivery time commitment means that, except for special circumstances, 1 yuan ≤ commodity amount * 5% ≤ 30
yuan is not troublesome
the methods are as follows; After the buyer complains, the seller manually intervenes in Taobao and decides that the complaint is successful.
before the complaint, the seller does not actively pay the penalty:
log in to "my Taobao" - the "bought baby", find the corresponding transaction, click "complain seller", and then select the complaint reason on the pop-up page: if the seller fails to deliver the goods at the agreed time, in addition to the penalty, three points will be dected each time. According to the compensation formula, the buyer shall be paid 5% of the actual transaction amount of the commodity as liquidated damages, and 5% of the actual transaction amount of the commodity as liquidated damages (excluding postage ᦇ 92; The amount of the red envelope)
if the type of complaint initiated by the buyer is, and the minimum amount is not less than one yuan and the maximum amount is not more than 30 yuan, three points will be dected each time in addition to the penalty. After the buyer initiated a complaint, if the seller actively pays the penalty before Taobao manual intervention and judgment of the complaint is established, Taobao intervention will not dect points
except for this type, the minimum amount is not less than 1 yuan and the maximum amount is not more than 30 yuan. After the buyer initiated a complaint, the seller initiated a breach of promise complaint after the refund application that the seller did not manually intervene in Taobao and actively paid the penalty before the complaint was established. The type of complaint is breach of delivery time promise
after the complaint is established, the seller's shop branch will be dected 3 points, and the seller's deposit will be dected by 5% of the transaction value as compensation to the buyer
the complaint process is not troublesome, but it is ill gotten gains.
compensation formula, Seller fails to deliver the goods within the agreed time after payment by the buyer: the seller fails to deliver the goods according to the agreed time, the seller can directly compensate through the complaint page, and all other claims need to be paid to the buyer through the timely arrival of Alipay.
violation of delivery time commitment means that, except for special circumstances, 1 yuan ≤ commodity amount * 5% ≤ 30
yuan is not troublesome
the methods are as follows; After the buyer complains, the seller manually intervenes in Taobao and decides that the complaint is successful.
before the complaint, the seller does not actively pay the penalty:
log in to "my Taobao" - the "bought baby", find the corresponding transaction, click "complain seller", and then select the complaint reason on the pop-up page: if the seller fails to deliver the goods at the agreed time, in addition to the penalty, three points will be dected each time. According to the compensation formula, the buyer shall be paid 5% of the actual transaction amount of the commodity as liquidated damages, and 5% of the actual transaction amount of the commodity as liquidated damages (excluding postage ᦇ 92; The amount of the red envelope)
if the type of complaint initiated by the buyer is, and the minimum amount is not less than one yuan and the maximum amount is not more than 30 yuan, three points will be dected each time in addition to the penalty. After the buyer initiated a complaint, if the seller actively pays the penalty before Taobao manual intervention and judgment of the complaint is established, Taobao intervention will not dect points
except for this type, the minimum amount is not less than 1 yuan and the maximum amount is not more than 30 yuan. After the buyer initiated a complaint, the seller initiated a breach of promise complaint after the refund application that the seller did not manually intervene in Taobao and actively paid the penalty before the complaint was established. The type of complaint is breach of delivery time promise
after the complaint is established, the seller's shop branch will be dected 3 points, and the seller's deposit will be dected by 5% of the transaction value as compensation to the buyer
the complaint process is not troublesome, but it is ill gotten gains.
2. If the purchased goods are virtual goods and there is a dispute e to the non receipt of the goods, the buyer shall apply for a refund within 15 days after the successful transaction. If the service life of the virtual goods is shorter than that, the buyer shall apply for a refund within the service life of the virtual goods
it's just a long time to wait, but the items can be returned 100%. In case of any dispute arising from the discrepancy between the goods received and the description, the buyer shall apply for a refund within 15 days after the successful transaction
1. In my opinion, to protect the rights of Taobao, we must first understand the dispute settlement rules of Taobao. You can find detailed instructions in the refund and rights protection report under the common problems of Taobao service center. Taobao service center can be found directly on the Internet. However,
what we need to pay attention to is the time limit of all kinds of rights protection
2. After understanding all kinds of rules and restrictions, you can protect your rights. First, go to the home page of Taobao
3. Then point to the last "website navigation" in the upper right corner
4. Drop down and click "rights protection center". Children's shoes with larger screen don't need to drop down. Because I use a netbook myself, the screen is a little small, so I need to drop down to display them
5. According to your own situation, you can protect the rights of return and refund, after-sales maintenance and fraud
6. Click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces, as shown below. Click "complaint rights protection" to safeguard rights
7. Another simple method is to go directly to my Taobao - bought baby and click complain seller in the order list if the time limit of complaining seller is not exceeded
points for attention
we must pay attention to the problem of time limit. If it exceeds the time limit of rights protection, we can only admit it.
it's just a long time to wait, but the items can be returned 100%. In case of any dispute arising from the discrepancy between the goods received and the description, the buyer shall apply for a refund within 15 days after the successful transaction
1. In my opinion, to protect the rights of Taobao, we must first understand the dispute settlement rules of Taobao. You can find detailed instructions in the refund and rights protection report under the common problems of Taobao service center. Taobao service center can be found directly on the Internet. However,
what we need to pay attention to is the time limit of all kinds of rights protection
2. After understanding all kinds of rules and restrictions, you can protect your rights. First, go to the home page of Taobao
3. Then point to the last "website navigation" in the upper right corner
4. Drop down and click "rights protection center". Children's shoes with larger screen don't need to drop down. Because I use a netbook myself, the screen is a little small, so I need to drop down to display them
5. According to your own situation, you can protect the rights of return and refund, after-sales maintenance and fraud
6. Click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces, as shown below. Click "complaint rights protection" to safeguard rights
7. Another simple method is to go directly to my Taobao - bought baby and click complain seller in the order list if the time limit of complaining seller is not exceeded
points for attention
we must pay attention to the problem of time limit. If it exceeds the time limit of rights protection, we can only admit it.
3.
Tmall has two ways to complain about businesses
1. Online complaint: if the transaction is successful and the goods you purchased have problems and need to be returned or repaired, please find the transaction in the "bought baby" within 0-15 days after the transaction is successful and initiate after-sales protection to protect your rights and interests
The operation process is shown in the following figure:Step 1: enter "my Taobao" and click & quot; View all orders & quot
2. Call tmall directly, 400 – 8608-608 to explain the reasons and demands of the complaint, and wait for the results
extended information:
complaints have a deadline. The valid period of complaint is within 3-60 days after the transaction. If the valid period of complaint is exceeded, the system will automatically turn off the complaint function of the baby
if the buyer fails to fulfill the specific commitment after payment, the buyer can complain to the seller within the following time limit: complaint reason, complaint initiation time limit, initiation path delay, 15 days after the delivery transaction is closed, each transaction has only one opportunity to complain and safeguard rights, and if the complaint and safeguard rights entrance is closed, it will not be able to initiate complaints and safeguard rights
data source: tmall Mall - tmall help center
4. Methods / steps
in my opinion, to protect the rights of Taobao, we must first understand the dispute settlement rules of Taobao. You can find detailed instructions in the refund and rights protection report under the common problems of Taobao service center. Taobao service center can be found directly on the Internet. What we need to pay attention to is the time limit of all kinds of rights protection
after understanding all kinds of rules and restrictions, you can protect your rights. First, go to the home page of Taobao
then point to the last "website navigation" in the upper right corner
drop down click "rights protection center". Children's shoes with larger screen need not be pulled down. Because I use a netbook, the screen is a little small, so I need to pull down to display them
the following interface appears, you can initiate the right protection of return and refund, after-sales maintenance and fraud according to your own situation
click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces, as shown below. Click "complaint rights protection" to safeguard rights. As I don't need to protect my rights, I can't continue here. I wish you all a successful complaint. Generally, the buyer will win.
in my opinion, to protect the rights of Taobao, we must first understand the dispute settlement rules of Taobao. You can find detailed instructions in the refund and rights protection report under the common problems of Taobao service center. Taobao service center can be found directly on the Internet. What we need to pay attention to is the time limit of all kinds of rights protection
after understanding all kinds of rules and restrictions, you can protect your rights. First, go to the home page of Taobao
then point to the last "website navigation" in the upper right corner
drop down click "rights protection center". Children's shoes with larger screen need not be pulled down. Because I use a netbook, the screen is a little small, so I need to pull down to display them
the following interface appears, you can initiate the right protection of return and refund, after-sales maintenance and fraud according to your own situation
click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces, as shown below. Click "complaint rights protection" to safeguard rights. As I don't need to protect my rights, I can't continue here. I wish you all a successful complaint. Generally, the buyer will win.
5. In my opinion, to protect the rights of Taobao, we must first understand the dispute settlement rules of Taobao. You can find detailed instructions in the refund and rights protection report under the common problems of Taobao service center. Taobao service center can be found directly on the Internet. What we need to pay attention to is the time limit of all kinds of rights protection
after understanding all kinds of rules and restrictions, you can protect your rights. First, go to the home page of Taobao
then point to the last "website navigation" in the upper right corner
drop down click "rights protection center". Children's shoes with larger screen need not be pulled down. Because I use a netbook, the screen is a little small, so I need to pull down to display them
the following interface appears, you can initiate the right protection of return and refund, after-sales maintenance and fraud according to your own situation
click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces, as shown below. Click "complaint rights protection" to safeguard rights. As I don't need to protect my rights, I can't continue here. I wish you all a successful complaint. Generally, the buyer will win
there is also a relatively simple method, that is, if it does not exceed the time limit to complain about the seller, you can go directly to my Taobao - bought baby, and click complain about the seller in the order list
precautions
we must pay attention to the problem of time limit. If the time limit for safeguarding rights is exceeded, we can only admit defeat.
after understanding all kinds of rules and restrictions, you can protect your rights. First, go to the home page of Taobao
then point to the last "website navigation" in the upper right corner
drop down click "rights protection center". Children's shoes with larger screen need not be pulled down. Because I use a netbook, the screen is a little small, so I need to pull down to display them
the following interface appears, you can initiate the right protection of return and refund, after-sales maintenance and fraud according to your own situation
click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces, as shown below. Click "complaint rights protection" to safeguard rights. As I don't need to protect my rights, I can't continue here. I wish you all a successful complaint. Generally, the buyer will win
there is also a relatively simple method, that is, if it does not exceed the time limit to complain about the seller, you can go directly to my Taobao - bought baby, and click complain about the seller in the order list
precautions
we must pay attention to the problem of time limit. If the time limit for safeguarding rights is exceeded, we can only admit defeat.
6. There are many complaint channels
generally, those who are under the control of tmall can contact the customer service of tmall by phone
or find my Xiaomi on Taobao mobile phone to complain
for specific orders
they can also make accurate complaints in the after-sales service of orders
if tmall can't supervise the problems involved, it can complain to the instry and Commerce Bureau of the place where the buyer's shop is registered
generally, those who are under the control of tmall can contact the customer service of tmall by phone
or find my Xiaomi on Taobao mobile phone to complain
for specific orders
they can also make accurate complaints in the after-sales service of orders
if tmall can't supervise the problems involved, it can complain to the instry and Commerce Bureau of the place where the buyer's shop is registered
7. With the popularity of online shopping, online shopping disputes are more and more. If we encounter unscrupulous sellers who spend a lot of money to buy stalls, and the attitude of the sellers is extremely bad, what should we do? Let's talk about how to complain about tmall sellers<
tools / raw materials
one Internet connected computer
one person
plus a mobile phone is better
methods / steps
1
in my opinion, to protect Taobao's rights, we should first understand the dispute handling rules of Taobao, and you can find detailed instructions in the refund and rights protection report under common problems in Taobao service center. Taobao service center can be found directly on the Internet. What we need to pay attention to is the time limit of all kinds of rights protection
2
after understanding all kinds of rules and restrictions, you can protect your rights. First, go to Taobao home page
3
then point to the last "website navigation" in the upper right corner
4
click "rights protection center" from the drop-down menu. Children's shoes with larger screen need not be pulled down. Because I use a netbook myself, the screen is a little small, so I need to pull down to display them
5
the following interface appears, you can initiate the right protection of return and refund, after-sales maintenance and fraud according to your own situation
6
click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces. As shown below, click "complaint rights protection" to safeguard rights. As I don't need to protect my rights, I can't continue here. I wish you all a successful complaint. Generally, the buyer will win
7
there is also a relatively simple method, that is, if it does not exceed the time limit to complain about the seller, you can directly enter my Taobao - bought baby, and click complain about the seller in the order list.
tools / raw materials
one Internet connected computer
one person
plus a mobile phone is better
methods / steps
1
in my opinion, to protect Taobao's rights, we should first understand the dispute handling rules of Taobao, and you can find detailed instructions in the refund and rights protection report under common problems in Taobao service center. Taobao service center can be found directly on the Internet. What we need to pay attention to is the time limit of all kinds of rights protection
2
after understanding all kinds of rules and restrictions, you can protect your rights. First, go to Taobao home page
3
then point to the last "website navigation" in the upper right corner
4
click "rights protection center" from the drop-down menu. Children's shoes with larger screen need not be pulled down. Because I use a netbook myself, the screen is a little small, so I need to pull down to display them
5
the following interface appears, you can initiate the right protection of return and refund, after-sales maintenance and fraud according to your own situation
6
click "initiate rights protection" or "I want to initiate rights protection" to enter all your order interfaces. As shown below, click "complaint rights protection" to safeguard rights. As I don't need to protect my rights, I can't continue here. I wish you all a successful complaint. Generally, the buyer will win
7
there is also a relatively simple method, that is, if it does not exceed the time limit to complain about the seller, you can directly enter my Taobao - bought baby, and click complain about the seller in the order list.
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