How to guarantee consumers' rights and interests by decentral
Publish: 2021-04-14 14:01:34
1.
In this case, anyone will be angry, very understanding. And comfort me
For complaints about this matter, suggestions are as follows:1. Call the customer service hotline 10010 of China Unicom directly. Under the voice prompt, press the corresponding number key to enter the "suggestions and complaints" call manually answered by Unicom
Second, after they answer the question manually, they will complain about it. Do not do timely answers to the direction of you, only ask the Unicom staff to answer the phone: 1, make a good record, track and solve. 2. China Unicom is strongly requested to compensate for the economic losses caused by the shutdown without reason If you feel unfair and unconvinced, you can also directly complain to 315 Consumer Association and the Ministry of instry and information technology at the same time. The Ministry of instry and information technology of the people's Republic of China has a special website for complaints
2. You can ask for it, but not all of it,
3. The answer for 17 years is from 2007...
Hello, no reason to return goods on July 7 has been included in the consumer law since 2014, which is stipulated in Article 25 of the consumer law< Article 25 when a business operator sells goods through Internet, television, telephone or mail order, the consumer has the right to return the goods within seven days from the date of receiving the goods without giving reasons, except for the following goods:
(1) those ordered by the consumer< (2) fresh and perishable< (3) digital procts such as audio-visual procts, computer software, etc. downloaded online or unsealed by consumers< (4) delivered newspapers and periodicals
except for the commodities listed in the preceding paragraph, other commodities that are not suitable for return according to the nature of the commodities and confirmed by consumers at the time of purchase are not suitable for return without reason
the goods returned by consumers should be in good condition. The business operator shall return the commodity price paid by the consumer within seven days from the date of receiving the returned commodity. The freight of returned goods shall be borne by consumers; If the business operator and the consumer agree otherwise, the agreement shall prevail.
Hello, no reason to return goods on July 7 has been included in the consumer law since 2014, which is stipulated in Article 25 of the consumer law< Article 25 when a business operator sells goods through Internet, television, telephone or mail order, the consumer has the right to return the goods within seven days from the date of receiving the goods without giving reasons, except for the following goods:
(1) those ordered by the consumer< (2) fresh and perishable< (3) digital procts such as audio-visual procts, computer software, etc. downloaded online or unsealed by consumers< (4) delivered newspapers and periodicals
except for the commodities listed in the preceding paragraph, other commodities that are not suitable for return according to the nature of the commodities and confirmed by consumers at the time of purchase are not suitable for return without reason
the goods returned by consumers should be in good condition. The business operator shall return the commodity price paid by the consumer within seven days from the date of receiving the returned commodity. The freight of returned goods shall be borne by consumers; If the business operator and the consumer agree otherwise, the agreement shall prevail.
4.
Consumers spend money to buy goods, but in the process of purchasing goods will encounter such and such problems. At present, there are two ways for consumers to buy goods: in the physical store and online. It's more reliable to buy in a physical store, because consumers can see and touch it, and can experience it before they buy it. If there are quality problems after the purchase, they can go to that store and ask for a replacement or refund, because the physical store won't move away for a while. Online shopping is like a bet. The quality of goods purchased is uneven. We can't judge whether it is really of such good quality as the merchants say on the Internet. Therefore, online refund, return and online rights protection often happen{ RRRRR}
I believe that the eyes of the masses are bright. Everyone pays attention to this matter, which will also force businesses to make an explanation and protect the legitimate rights and interests of consumers
5. Specific problems are analyzed in detail. What you said is a little too general
the basic rights of consumers are:
1. The right to personal and property security Article 7 of the second chapter of the consumer law stipulates that consumers have the right to protect their personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to require the commodities and services provided by business operators to meet the requirements of protecting personal and property safety
2. The right to know Article 8 of the consumer law stipulates that consumers have the right to know the true situation of the goods they purchase or use or the services they receive. Consumers have the right to require business operators to provide relevant information about the price, origin, procer, purpose, performance, main ingredients, proction date, term of validity, instructions for use, after-sales service, or service contents, specifications and fees of the goods according to the different conditions of the goods or services
3 Article 9 of the consumer law stipulates that consumers have the right to choose their own goods or services. Consumers have the right to choose the business operators who provide commodities, to choose the varieties of commodities or the modes of services, to purchase or not to purchase any kind of commodities or to accept or not to accept any kind of services. When consumers choose goods or services on their own, they have the right to compare, identify and select
4. The right of fair trade Article 10 of the consumer law stipulates that consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse compulsory trading by business operators
5. Claim Article 11 of the consumer protection law stipulates that consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to obtain compensation according to law< 6. The right of association Article 12 of the consumer law stipulates that consumers have the right to establish social organizations to safeguard their legitimate rights and interests in accordance with the law< 7. The right to ecation Article 13 of the consumer law stipulates that consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of using the goods or services they need, correctly use the goods and improve their awareness of self-protection
8. The right to be respected Article 14 of the consumer law stipulates that consumers enjoy the right to respect their personal dignity and national customs when purchasing or using goods or receiving services
9. Supervision power Article 15 of the consumer protection law stipulates that consumers have the right to supervise the work of commodities and services and the protection of consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and illegal and derelict behaviors of state organs and their staff members in the work of protecting consumers, and have the right to criticize and make suggestions on the work of protecting consumers' rights and interests
if you find that the other party infringes your right of appeal in the process of consumption
you can complain to the Consumer Association
if it can't be solved.. You can also sue for your infringement.
the basic rights of consumers are:
1. The right to personal and property security Article 7 of the second chapter of the consumer law stipulates that consumers have the right to protect their personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to require the commodities and services provided by business operators to meet the requirements of protecting personal and property safety
2. The right to know Article 8 of the consumer law stipulates that consumers have the right to know the true situation of the goods they purchase or use or the services they receive. Consumers have the right to require business operators to provide relevant information about the price, origin, procer, purpose, performance, main ingredients, proction date, term of validity, instructions for use, after-sales service, or service contents, specifications and fees of the goods according to the different conditions of the goods or services
3 Article 9 of the consumer law stipulates that consumers have the right to choose their own goods or services. Consumers have the right to choose the business operators who provide commodities, to choose the varieties of commodities or the modes of services, to purchase or not to purchase any kind of commodities or to accept or not to accept any kind of services. When consumers choose goods or services on their own, they have the right to compare, identify and select
4. The right of fair trade Article 10 of the consumer law stipulates that consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse compulsory trading by business operators
5. Claim Article 11 of the consumer protection law stipulates that consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to obtain compensation according to law< 6. The right of association Article 12 of the consumer law stipulates that consumers have the right to establish social organizations to safeguard their legitimate rights and interests in accordance with the law< 7. The right to ecation Article 13 of the consumer law stipulates that consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of using the goods or services they need, correctly use the goods and improve their awareness of self-protection
8. The right to be respected Article 14 of the consumer law stipulates that consumers enjoy the right to respect their personal dignity and national customs when purchasing or using goods or receiving services
9. Supervision power Article 15 of the consumer protection law stipulates that consumers have the right to supervise the work of commodities and services and the protection of consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and illegal and derelict behaviors of state organs and their staff members in the work of protecting consumers, and have the right to criticize and make suggestions on the work of protecting consumers' rights and interests
if you find that the other party infringes your right of appeal in the process of consumption
you can complain to the Consumer Association
if it can't be solved.. You can also sue for your infringement.
6. 1. Public infringement cases are concive to safeguarding rights
as long as the newspapers and TV expose the businesses that have harmed consumers, and no one will go there to buy things, only in this way can businesses be afraid and more consumers' rights and interests be protected. In addition to exposing typical cases, we can also conct regular sampling inspection on TV and newspapers, and expose the results, so as to give full play to the supervision role of the news media. Or the implementation of a reward for reporting, so that we actively supervise< In recent years, e to the lack of matching laws and regulations, we are looking forward to 12315 rights protection innovation; Some administrative departments or instry supervision departments fail to perform their ties or do nothing; In some consumption areas, especially in natural monopoly instries, there are unequal standard contract terms; Some of the proceres for safeguarding rights are cumbersome and complicated, and lack of supporting provisions, or even no connecting department, so that even the proceres for safeguarding rights can not be completed; Or because the cost of safeguarding rights is too high, the phenomenon of "consumers are reasonable but lose the lawsuit" and the phenomenon of "weak mediation" become more and more prominent. Therefore, it is expected to give more functions to consumer associations and open a no longer difficult channel for consumers to safeguard their rights< It is suggested that the minimum compensation system should be introced.
when consumers are injured, they will negotiate with the operators, appeal to the administrative department, or go to the court for a lawsuit, but this process will cost a lot of financial, material and energy, and consumers often feel it is not worth it. To change this situation, it is suggested that the government should establish a policy to encourage complaints and introce the minimum compensation system as soon as possible< 4. The working mode of Shanghai Consumers' association can be used for reference. It is subordinate to the consumer association under the leadership of the Bureau of instry and commerce, and has many limitations in protecting consumers' rights. The al identity of the instrial and commercial bureau, which is not only the manager of the association, but also the God of consumer protection, as well as the "judge" and "player", is contrary to the principle of fair trade advocated by the market economy, which weakens the role of the Consumer Association. According to reports, Shanghai has renamed all levels of consumer associations as consumer protection committees, which are independent rights protection teams under the direct guidance of the government. Authorized "Consumer Protection Committee" has certain social public rights, and the composition of its members makes it more powerful, so that the consumer association and instry and commerce graally "separate". If the government endows the new institution with enough social public rights, the consumer protection committee will become an institution supported by the government and supported by various functional departments.
as long as the newspapers and TV expose the businesses that have harmed consumers, and no one will go there to buy things, only in this way can businesses be afraid and more consumers' rights and interests be protected. In addition to exposing typical cases, we can also conct regular sampling inspection on TV and newspapers, and expose the results, so as to give full play to the supervision role of the news media. Or the implementation of a reward for reporting, so that we actively supervise< In recent years, e to the lack of matching laws and regulations, we are looking forward to 12315 rights protection innovation; Some administrative departments or instry supervision departments fail to perform their ties or do nothing; In some consumption areas, especially in natural monopoly instries, there are unequal standard contract terms; Some of the proceres for safeguarding rights are cumbersome and complicated, and lack of supporting provisions, or even no connecting department, so that even the proceres for safeguarding rights can not be completed; Or because the cost of safeguarding rights is too high, the phenomenon of "consumers are reasonable but lose the lawsuit" and the phenomenon of "weak mediation" become more and more prominent. Therefore, it is expected to give more functions to consumer associations and open a no longer difficult channel for consumers to safeguard their rights< It is suggested that the minimum compensation system should be introced.
when consumers are injured, they will negotiate with the operators, appeal to the administrative department, or go to the court for a lawsuit, but this process will cost a lot of financial, material and energy, and consumers often feel it is not worth it. To change this situation, it is suggested that the government should establish a policy to encourage complaints and introce the minimum compensation system as soon as possible< 4. The working mode of Shanghai Consumers' association can be used for reference. It is subordinate to the consumer association under the leadership of the Bureau of instry and commerce, and has many limitations in protecting consumers' rights. The al identity of the instrial and commercial bureau, which is not only the manager of the association, but also the God of consumer protection, as well as the "judge" and "player", is contrary to the principle of fair trade advocated by the market economy, which weakens the role of the Consumer Association. According to reports, Shanghai has renamed all levels of consumer associations as consumer protection committees, which are independent rights protection teams under the direct guidance of the government. Authorized "Consumer Protection Committee" has certain social public rights, and the composition of its members makes it more powerful, so that the consumer association and instry and commerce graally "separate". If the government endows the new institution with enough social public rights, the consumer protection committee will become an institution supported by the government and supported by various functional departments.
7.
During the two sessions, Zhang Mao, director of the State Administration for Instry and commerce, said that the State Administration for Instry and commerce would first further smooth the channels for consumer complaints. On the basis of the newly established 12315 Internet platform in China last year, the second phase of this year's March 15 Internet complaint platform will go online, which is characterized by the successful complaint of consumers through electronic maps
According to Zhang Mao, the key to the protection of consumers' rights and interests is to improve the laws and regulations, the credit of enterprises and the awareness of consumers to protect their rights and interests“ Now online shopping is more rational. First go to the physical store to have a look at the price and quality, and then go online shopping. "Hot content