Nanhui Central Hospital complaints to which department
this is for consultation. It seems that you can call to ask
according to the regulations, there are three ways: one is to negotiate with the hospital< Second, it can be mediated and handled by the health administrative department< Third, it can be sued to the people's court and solved by law.
1. Directly dial 12320 to report
2. Complaints can be made to the health bureau or the medical supervision and Administration Bureau or the local medical association
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4. If you want to investigate criminal responsibility, you can report to the procuratorate, and it is better to provide evidence or clues to prove the facts of the crime.
A complaint hospital should go to the local municipal or district health supervision department, or call the health department's complaint hotline or the national unified health hotline 12320. If it's a charge problem, you can directly go to the local price bureau. At present, there are three ways to solve the problem: negotiation, administrative mediation and judicial proceedings
negotiation solution: to negotiate with relevant doctor leaders to solve problems, hospitals all have professional style complaints and supervision calls, and the corresponding personnel who make complaints in the past can reflect their personal situation to the hospital medical insurance department or hospital leaders, negotiate with them to safeguard their own interests, and medical disputes occur between patients and medical institutions
Administrative Mediation: through the media to reflect to the relevant health bureau or department of health, let them pay attention to intervention mediation
judicial litigation: go to the court for litigation, which is organized by the court, and medical disputes are resolved by both parties through legal channels
in case of medical disputes between doctors and patients, they can choose tort liability or breach of contract liability and ask the other party to bear the responsibility
Administrative Mediation refers to the mediation of medical disputes by health administrative departments. As far as China's situation is concerned, the health administrative department occupies a core position in the mediation of medical disputes. As an administrative organ and the competent authority of the instry, the authority of the health administrative department plays an important role in the mediation of medical disputes, and many medical disputes are solved through mediation
the people's mediation committee of medical disputes mediates medical disputes for the public free of charge. The people's Mediation Committee for medical disputes accepts medical disputes between medical institutions and patients within its jurisdiction
litigation mediation, also known as judicial mediation, refers to the mediation organized by the court and voluntarily agreed by both parties of the medical dispute after the medical dispute enters the litigation procere
Health Bureau
It is understood that the Health Bureau has the following functions in hospital complaints:1. It is responsible for the implementation of licensing, supervision and law enforcement for the establishment of various local medical and health institutions at all levels, the opening of medical service projects, the application of new medical technologies, the allocation of large medical equipment, medical and health practitioners and special technologies for maternal and child health. Mobilize and organize citizens to donate blood without compensation according to law, supervise and manage blood collection and supply institutions and clinical blood safety
Responsible for formulating or approving (auditing and approving) the quality standards, technical specifications and professional ethics of medical treatment, nursing, medical technology and related services of various medical and health institutions at all levels, and implementing supervision and management3. Manage the internal clinical pharmacy work of medical institutions according to law. Assist the price department in formulating the price of medical and health services, and be responsible for supervising the implementation of the price of medical and health services of all kinds of medical and health institutions at all levels
extended data
the relevant situation of complaints against hospitals
according to the measures for the Administration of hospital complaints (Trial), the regulations are as follows:
1. Article 6 the reception and handling of hospital complaints should implement the concept of "patient-centered", and follow the principles of legality, impartiality, timeliness and convenience
Article 7 the hospital should improve the management level, ensure the medical quality and safety, and avoid and rece the occurrence of adverse events Article 9 health administrative departments and hospitals at all levels should do a good job in the connection between the management of hospital complaints and the people's mediation of medical disputes Article 10 hospitals should establish a complaint management responsibility system combined with medical quality and safety management, and improve the communication system between complaint management departments and clinical, nursing, medical technology and logistics departments, so as to improve medical quality and ensure medical safetyif hospital charges are unreasonable, indivials should take the following measures to protect their rights and interests
first, reflect personal situation to the medical insurance department or hospital leaders, and negotiate with them to safeguard their own interests
2. Make a complaint call to the local municipal or district health authority or call the national unified health hotline 12320.
1. Directly dial 12320 to report
2. Complaints can be made to the health bureau or the medical supervision and Administration Bureau or the local medical association
3. You can report to the health administrative department
4. If you want to investigate criminal responsibility, you can report to the procuratorate, and it is better to provide evidence or clues to prove the facts of the crime.
