What do you do when you go to the express compensation center
Take ping an automobile insurance as an example: the claim settlement process can not be operated by other agents, and it needs to be handled by the applicant himself
vehicle insurance fast claim process
1. Call 95511 to report the accident
call 95511-9 to report the accident immediately after the accident, and the claim officer will arrange assistance according to the accident situation
2. Accident investigation
confirm accident insurance liability, loss situation and cost, and recommend loss repair scheme
3. Confirm the loss repair plan and select the repair method of the damaged property, including the selection of vehicle repair plant, etc; In line with the fast claim conditions, customers can go through the fast claim channel, which is completed in 4 steps
4. After the claim information is reviewed, the case is closed. Ping An through bank transfer, the compensation payment to complete the claim. Car owners who meet certain conditions can enjoy immediate payment of compensation
Ping'an has opened a fast compensation channel for car owners who meet the following conditions:
1. Pure car damage accident
2
3. The accident responsibility is clear, and the claim materials are effective and safe
4. The invoice and claim settlement materials agreed to be collected and submitted by Ping'an express compensation Co., Ltd
The function of the service center for quick settlement of traffic accident claims: on-site handling, responsibility identification and punishment of violation
if the insurance company refuses to pay e to suspected drunk driving, drug driving, unlicensed driving, escape and other reasons, it can go to the traffic accident insurance claim center to settle the claim, but the premise is that it needs to take photos to save the evidence of the accident, or it needs to report to the police after the accident, and the traffic police department will issue the accident liability confirmation letter
the traffic management department of the public security organ should cooperate with the "insurance rapid claims Joint Service Center" to handle the cases with traffic accident liability disputes
extended information:
Article 23 of the insurance law of the people's Republic of China: after receiving the claim for compensation or payment of insurance benefits from the insured or the beneficiary, the insurer shall make timely verification; If the circumstances are complicated, the approval shall be made within 30 days, unless otherwise agreed in the contract
the access service station of the traffic accident quick handling and quick claim service center is an organic combination of mobile Internet technology, traffic management and insurance services, which is committed to solving the problems of untimely handling of road traffic accidents, long claim settlement cycle and great difficulty, protecting the legitimate rights and interests of the people, allowing citizens to run less errands and more data, Realize the "one-stop" service of the whole process of road traffic accident treatment
in case of a minor road traffic accident that is applicable to quick withdrawal and quick compensation, it shall be handled according to the following proceres:
(1) under the condition of ensuring safety, the party concerned shall fix the evidence at the scene of the accident by photographing, photographing, marking the location of the accident vehicle or other methods
(2) evacuate the scene by oneself according to law
(3) if the parties reach the compensation result, they shall timely fill in the "express treatment agreement", which shall be signed by all parties, and each party shall hold one
the parties have reached an agreement on the matter of damages, but the parties have not yet carried the agreement of the quick agreement. The parties shall faithfully record the time, place, weather, name of the party, the ID number, the way of contact, the number of motor vehicle driving license, the type and number plate of the motor vehicle, the insurance company, the number of insurance documents, the period of validity of insurance, the place of collision, and the record of the traffic accident. The basic situation of the traffic accident and the liability for damages shall be signed by the parties concerned
(4) if one party is not responsible for compensation or does not claim compensation for minor losses, it shall assist the other party responsible for compensation to fill in the express processing agreement or written record< (5) if the parties need to handle insurance claims, they should immediately report to their respective insurance companies. For those who go to the "three express service center" for claim settlement, the parties concerned shall go to the agreed "three express service center" for claim settlement immediately or within 48 hours after the accident according to the guidance of the insurance company or traffic police
(6) if the parties report to the police at the scene, the traffic police will guide the parties to fill in the "express treatment agreement" and guide them to deal with the compensation at the "three express service center" nearby< (7) if the parties have disputes over the facts or causes of the accident, or fail to reach an agreement on compensation for damage, the traffic police stationed in the "three express service center" shall handle the dispute< br />? 2、 Which road traffic accidents are not suitable for quick withdrawal and quick compensation
in case of any of the following circumstances, it is not suitable for quick withdrawal and quick compensation:
(1) causing personal injury or death< (2) the driver does not carry a valid motor vehicle driver's license or does not have a valid motor vehicle driver's license
(3) the driver is suspected of drinking alcohol or taking psychotropic drugs or narcotic drugs under state control
(4) the vehicle in the accident cannot move by itself
(5) one party has hit and run< (6) the accident vehicle has no license plate, inspection mark or insurance mark< (7) accident vehicles carrying explosives, inflammable and explosive chemicals, toxic, radioactive, corrosive, infectious disease sources and other dangerous goods< (8) collision with buildings, public facilities or other facilities< (9) minor road traffic accidents occur from 21:00 to 07:00 every day< br />? 3、 What should be done in case of a road traffic accident that does not apply to quick withdrawal and quick compensation
in case of a road traffic accident which does not apply to the quick withdrawal and quick compensation, the scene should be protected and the police should be called immediately< br />? 4、 What information should the parties provide when handling insurance claims in the "three express service center"
when the parties go to the "three express service center" to handle insurance claims, they should provide the "express processing agreement" or written records, motor vehicle license, the party's ID card, driver's license and other relevant evidence< How do insurance companies handle claims
(1) if one party is fully responsible and the other parties are not, the vehicle underwriting company of the fully responsible party shall be responsible for claim settlement
(2) if both parties are at fault, the insurance companies of both parties shall be responsible for the settlement of claims
(3) if one party's vehicle is not insured, with the consent of both parties, the underwriting company of the insured party's vehicle shall be responsible for determining the loss, or both parties shall voluntarily negotiate and jointly apply to the property loss assessment agency for assessment. The parties involved in the traffic accident or the insurance company do not recognize the assessment conclusions of the assessment agency
If a minor road traffic accident occurs in a specified area or within a specified period of time, the "measures" stipulates that the traffic management department of the public security organ and the insurance company will no longer go to the scene of the accident for investigation, and the parties concerned can deal with it according to the following proceres:
report to the police at the scene
call 122 (describe the time, place, vehicle number of all parties, name of the person reporting the accident Contact information, etc.). According to the police department, calling 122 on the scene is to keep evidence of the accident for the parties concerned, or to call the police after they leave the scene, or not to call the police after all parties agree
take photos at the scene
take photos at the scene (3 photos: front, rear and contact parts, the number plate in the photos is clear), and take photos of the reference objects around the accident scene. If it is impossible to take photos e to limited conditions, the accident situation can be recorded in the form of written record after leaving the scene
evacuation verification
move the vehicle to a place that does not hinder the traffic, check and photograph each other's driving license, driving license and insurance status, leave each other's contact information and report to the insurance company
negotiate quick claim
negotiate or agree to go to the nearest quick claim center and quick claim service point for claim settlement within 2 working days, or carry out follow-up treatment according to the way designated by the insurance company.
(2) evacuate the scene by oneself according to law
(3) if the parties reach the compensation result, they shall timely fill in the "express treatment agreement", which shall be signed by all parties, and each party shall hold one
the parties have reached an agreement on the matter of damages, but the parties have not yet carried the agreement of the quick agreement. The parties shall faithfully record the time, place, weather, name of the party, the ID number, the way of contact, the number of motor vehicle driving license, the type and number plate of the motor vehicle, the insurance company, the number of insurance documents, the period of validity of insurance, the place of collision, and the record of the traffic accident. The basic situation of the traffic accident and the liability for damages shall be signed by the parties concerned
(4) if one party is not responsible for compensation or does not claim compensation for minor losses, it shall assist the other party responsible for compensation to fill in the express processing agreement or written record< (5) if the parties need to handle insurance claims, they should immediately report to their respective insurance companies. For those who go to the "three express service center" for claim settlement, the parties concerned shall go to the agreed "three express service center" for claim settlement immediately or within 48 hours after the accident according to the guidance of the insurance company or traffic police
(6) if the parties report to the police at the scene, the traffic police will guide the parties to fill in the "express treatment agreement" and guide them to deal with the compensation at the "three express service center" nearby< (7) if the parties have disputes over the facts or causes of the accident, or fail to reach an agreement on compensation for damage, the traffic police stationed in the "three express service center" shall handle the dispute.
