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1. The combination of ecation, scientific research and clinical service (practice)
through the combination of ecation, scientific research and clinical service (practice), Mayo has become a world-famous medical center after years of development. The symbol of Mayo's three shields represents the core value of Mayo and is also the basis of its development, that is, to provide the best medical service for each patient through the development of medicine, ecation and research
2. "Everyone here cares about you"
there is a critically ill patient in the branch of Mayo hospital in Scottsdale. Her daughter will be married soon, but the patient may not be able to live to see her get married. The bride told the hospital pastor how much she wanted her mother to attend the wedding. The minister referred the situation to the manager of critical care. A few hours later, the main hall of the hospital was set up as a wedding hall, full of flowers, balloons and ribbons. The staff of the hospital bought the wedding cake. The nurses combed the patient's hair, put on makeup, dressed and pushed her bed to the main hall of the hospital. A staff member volunteered to play the piano while the hospital pastor presided over the wedding ceremony. Each floor of the hall is surrounded by hospital staff and relatives and friends attending the wedding. In the words of the bride, "they are like angels coming down to earth."
3. Take care of the quarterly award
carry forward the values of the hospital and let people deeply realize how important this value is for the success of Mayo hospital today. Rochester branch has also set up the karis (Greek, meaning caring) quarterly award, which is dedicated to the recognition of employees who provide good service to patients. All employees in the hospital are eligible to compete for this award, which can be nominated by colleagues, patients or family members, and the identity of the nominators is kept secret, so as to avoid the influence of political factors on the selection process. In 1999, one of the winners is a world-famous colorectal surgeon, who has won many scientific research awards. At the awards luncheon, he told everyone here that of all the awards he won, the karis award was the one he cherished the most. "It's the first time in my life that I've won a prize as a really good doctor," he said
4. The strength of a team is always stronger than that of an indivial
in other hospitals, doctors may be reluctant to admit that they have defects in their knowledge structure, but in Mayo hospital, the situation is totally different. In order to cure patients, Mayo hospital will organize all kinds of experts and resources needed. If a doctor encounters a problem in the process of diagnosis and treatment and needs other doctors to participate in the treatment, he will tell the patient the situation frankly. In this way, doctors participating in diagnosis and treatment can communicate with each other and patients, so that patients can really feel that doctors are cooperating in diagnosis and treatment for themselves, rather than pushing themselves from one doctor to another. Mayo hospital obviously does not encourage the star system, but always desalinates indivial achievements and highlights the collective achievements of the hospital
5. A good environment is concive to diagnosis, treatment and rehabilitation
from the public places to the examination rooms and laboratories in the hospital, Mayo hospital clearly conveys such a theme in the design: to eliminate the patients' tension, provide a shelter for the patients, reasonably disperse the patients' attention, show care and respect to the patients, and embody the strong strength of the hospital from the design, It is convenient for patients to find their way and provide accommodation for their families. Gonda building of Rochester branch has a very spacious open space, marble floor and stairwell, hanging glass sculptures. There are many windows on the walls of each floor, and people inside can see the garden outside. There is a cancer counseling center in the hall of the high-rise building. As a hospital administrator said, "the better the lighting in the medical center, the more haze in the hearts of cancer patients can be eliminated." The hall of Scottsdale branch of Mayo hospital also has excellent visual effects, such as spacious and bright hall, indoor artificial waterfall, craft stone carving, and window overlooking the mountains in the distance