High quality service mine pool
1. Service quality objectification in order to achieve service quality objectification, we should start from the following four aspects:
① service proceres, to achieve customer service proceres as perfect as possible; ② Customer psychology, service quality and level can meet the psychological needs of customers; ③ The quality of personnel and the service quality of front-line customer service personnel make customers feel very satisfied; ④ Application of science and technology, the use of scientific and technological means to improve the speed and efficiency of customer service
The following five aspects should be achieved to realize the process of service link:① all service links should be organized in the way of process as far as possible
(2) customer service personnel should have process awareness and consciously turn the work required to achieve the service objectives into a process (3) the work of customer service department should be managed in the form of service process (4) according to the requirements of the service process, the positions should be set, and the process of specific roles should be reced as much as possible (5) formulate incentive measures according to the process, that is, implement rewards and punishments according to the final effect of the process3. Standardization of service methods the standardization of service methods can be carried out in two aspects:
① different service method specifications should be set up for customers of different service demand levels; ② For customers with the same service demand level, a unified service method is adopted
High quality service can be further divided into satisfaction service, comfort service and comfort service according to the difference of service experience and requirements. Different levels of services require different services. The classification was clearly divided and defined by Gu Zhengyi as early as 2005, in which
1, satisfaction service
is generally required to be able to meet the requirements of the service object, and the basic requirement is that the reasonable requirements of the service object are basically met, and no new negative emotions are generated or added
2. Comfort service
is to make the service more perfect from various aspects on the basis of meeting the requirements of the service objects, with the basic requirement of minimizing the negative emotions of the service objects and obtaining certain praise from the service objects
3. Comfort service
from the perspective of service object and interests, it can not only meet the service needs of customers, but also carefully consider the current needs and future needs that customers haven't considered, and provide corresponding services predictably. In order to win the trust, loyalty and high evaluation of the service object
1、 To strengthen the service consciousness, change the service concept and strengthen the service measures, we should start from the service quality, service means, service content, service attitude and service environment to improve the overall level of high-quality and civilized service< Second, practice basic skills to improve work efficiency. In today's increasingly fierce competition, only by strengthening the basic business skills can we improve work efficiency and rece the waiting time for customers to handle business. Through the staff's hard training, the service efficiency of credit cooperatives has been greatly improved, and remarkable achievements have been made
1. Satisfaction service. Generally, it is required to be able to meet the requirements put forward by the service object, and the basic requirement is that the reasonable requirements of the service object are basically met, and no new negative emotions are generated or added
2. Comfort service. On the basis of meeting the requirements of the service object, it makes the service more perfect from many aspects, with the basic requirement of minimizing the negative emotions of the service object and obtaining certain praise from the service object
3. Comfortable service. From the perspective of service object and interests, we can not only meet the service needs of customers, but also carefully consider the current needs and future needs that customers have not considered, and provide corresponding services in a predictable way. In order to win the trust, loyalty and high evaluation of the service object
extended data
classification standard: the classification was clearly divided and summarized by Gu Zhengyi as early as 2005. High quality service competition, like proct design and proct quality competition, is the main field and means of business competition in the market economy environment, especially in the service instry
with the development of China's tertiary instry and the transformation of government functions from management oriented to service-oriented, high-quality service is not only limited to enterprises, social organizations, non-governmental organizations and other non power organizations, but also has become an important indicator and reference basis for the assessment of all walks of life, including the party and government organs and institutions
I just learned marketing
to know why some companies set up the title of high-quality customer, such as bank loans, car sales and real estate sales
high quality service is to improve the service concept, improve the service quality, standardize the service operation, scientifically simplify the service process, and strive to achieve compliance, efficiency and humanization from the interests of consumers, customers and the masses.
definition: the so-called high-quality service refers to the kind of service that can bring good enjoyment to customers physically and mentally